Listing checked checked Aug 2026 How verification works We checked the creator, the product page, the platform and the pricing. We have not installed it ourselves.

Text: AI Customer Service That Sells

Name: Text: AI Customer Service That Sells
Brand: Text
Price: 19 USD
Availability: InStock
Author: Text

By Text , see everything Text publishes Squarespace

An AI agent, shared inbox and ticketing system from Text, Inc. — the same company behind LiveChat — priced per user, aimed at turning support conversations into sales rather than just answering them.

One AI Agent instead of three separate tools. A shared inbox, ticketing and an AI agent that can resolve, suggest replies and edit text — sold as one per-user subscription rather than a chat tool plus a helpdesk plus an AI add-on.
Priced per user, from $19/mo billed yearly. Essential covers small teams; Growth ($79/user/mo) raises every AI and visitor-tracking limit; Enterprise is custom with no hard limits.
Sells as well as it supports. A live Shopify product catalogue, cart recovery campaigns and buying-intent detection are built into the chat, not bolted on.
The same platform, three front doors. Marketed at text.com, chatbot.com and helpdesk.com depending on what you searched for — identical plans, identical prices, one account either way.

$19/user/mo billed yearly set by Text · Subscription

See Text pricing

You’ll complete your purchase on Text’s website: they take the payment, run the service and provide the support.

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Works with: Squarespace
Requires: None specific to a platform — Text is a hosted, standalone AI support product with a website widget, not a plugin. It lists Shopify as an official selling channel and WordPress among its integrations, alongside Messenger, Slack, HubSpot, Salesforce and email.
Sold by: Text
Creator says: Text publish a Squarespace page for it · checked Aug 2026
Squarespell testing: Listing checked

Overview

One subscription instead of chat, tickets and AI separately

Text bundles what used to be three purchases — a chat widget, a ticketing system, and an AI layer on top of both — into one per-user plan. The AI Agent handles first-line resolutions, suggests replies to agents, and can edit text for tone; the inbox and ticketing side is a fairly standard shared-inbox setup with statuses, priorities and canned responses underneath it.

This is the same underlying platform LiveChat's own sibling products, ChatBot.com and HelpDesk.com, now sell — same pricing, same feature table, different marketing domain depending on which job you searched for.

What it costs

Per user, metered by AI resolutions

Essential

$19/user/mo

billed yearly · $25 monthly
- 1 AI Agent, 10 AI resolutions/mo
- 50 live visitors tracked
- 10,000 API calls/mo
- 60-day history
- Selling through Shopify
Most chosen

Growth

$79/user/mo

billed yearly · $99 monthly
- 10 AI Agents, 200 AI resolutions/mo
- 400 live visitors tracked
- Unlimited history
- Chat supervision and takeover
- Team performance reports
Enterprise

Custom

contact sales
- Custom AI Agents, no hard limits
- SOC 2 Type 2, SLAs
- White-label widget, SSO
- Dedicated engineering support

Extra AI resolutions come as an auto-refilling 50-pack for $49.50 on either paid plan. An extra 100,000 API calls costs $29.50. Neither is included beyond the plan's base allowance.

Billing yearly saves up to 24% over paying monthly — Essential is $19/user/mo yearly against $25 monthly, and Growth is $79 against $99.

Selling through service

Built around Shopify, not bolted onto it

The AI Agent can read a connected Shopify catalogue, show a live cart preview inside the chat, and trigger cart-recovery campaigns and buying-intent detection — features aimed specifically at turning a support conversation into a sale rather than just closing a ticket.

Text, Inc. cites a Wembley Stadium customer adding $1.5M in revenue in the first eight months from sales that started in chat — their own case study, not an independent figure, and worth reading as one data point rather than a typical outcome.

Worth knowing

Same product, three domains

text.com, chatbot.com and helpdesk.com each market this identical platform toward a different search intent — general AI customer service, an AI chatbot specifically, or ticketing specifically — but the Essential/Growth/Enterprise plans, prices and feature tables are the same regardless of which one you land on. There is no cheaper "just the chatbot" or "just the helpdesk" tier.

LiveChat is genuinely different: its own Starter/Team/Business plans, its own pricing, and a narrower live-chat-and-inbox feature set, catalogued as a separate listing in this marketplace.

Evidence

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Before you subscribe

Everything else about Text

For anything about your own account, ask Text — their help centre

How much does Text cost?

Essential is $19/user/month billed yearly ($25 monthly). Growth is $79/user/month billed yearly ($99 monthly). Enterprise is custom-priced. Every plan is per user, not per site.

Is ChatBot.com or HelpDesk.com a different product?

No — read from their own pricing pages, both currently sell the identical Essential/Growth/Enterprise plans at the identical prices as text.com. They are marketing domains for the same platform, framed around a chatbot use case or a ticketing use case respectively, not separate products with separate pricing.

What do AI resolutions actually limit?

The number of support interactions the AI Agent can resolve itself per month — 10 on Essential, 200 on Growth, before you need a $49.50 auto-refilling 50-pack. Reply suggestions and AI text edits for human agents are metered separately and more generously.

Is there a free trial?

Yes — 14 days, no credit card required, on both paid plans.

Does it work with Shopify?

Yes, as an official selling channel: a live product catalogue inside chat, cart recovery campaigns, and buying-intent detection. WordPress is also listed among its integrations, alongside Messenger, Slack, HubSpot and Salesforce.

What is the refund policy?

Text, Inc.'s own stated policy (published on the HelpDesk edition of this same platform) is that refunds are reviewed case-by-case — there is no published fixed refund window. Contact their support team directly to request one.

How is this different from LiveChat?

Same company, different product. LiveChat is a narrower, longer-established chat-and-inbox tool with its own Starter/Team/Business pricing. Text is the newer, AI-metered platform covering chat, tickets and an AI agent together, priced per user on a different scale entirely.

Has Squarespell tested this?

No. We have not used Text. Every figure on this page — plan prices, resolution limits, history retention, trial length — was read from its own pricing page, cross-checked against the identical tables published on chatbot.com and helpdesk.com.

Does Squarespell earn anything if I subscribe?

Yes. Squarespell is an approved Text, Inc. Partner Program affiliate and this link carries our referral token. The price you pay is set by Text and does not change because you came from here.

Ready when you are

Fourteen days, no card, one AI agent

Model your expected AI resolution volume against the Essential allowance before you commit — that is the number most likely to push a growing team onto Growth sooner than the seat price alone would suggest.

See Text pricing

Priced per user from $19/mo billed yearly. Squarespell earns a commission if you subscribe through this link, at no cost to you. It never affects ranking.

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