Question 1

Do you really set up my entire website for free?

Accepted Answer

Yes completely. When you purchase any template from Squarespell, we set up your entire website at no extra charge. That means: Template installed inside your Squarespace account, all your content (text, images, pages) added in, a custom logo designed for your brand, premium plugins installed and configured, your domain connected, website launched and tested live. You only ever pay the template price. No hidden fees, no setup charges, no upsells waiting after checkout. Setup cost: $0 always.

Question 2

What exactly is included in the free setup?

Accepted Answer

Every Launch Package includes six things at no extra cost: full template installation inside your Squarespace account, your content (text, images, pages) added into the site, a custom logo designed to match your brand, our premium Squarespell plugins installed and configured, domain connection assistance, and full website launch and testing. The only thing you pay for is the template itself ($199–$229). Everything else is on us.

Question 3

Why is the setup free? What's the catch?

Accepted Answer

There's no catch. We're able to offer this because we've spent years perfecting a fast, efficient launch process — what takes most agencies weeks, we do in days. We also build and sell our own premium plugins, which we include free as part of the package. Happy clients refer other clients. That's our business model, not charging you extra for setup.

Question 4

How is this different from just buying a template somewhere else?

Accepted Answer

When you buy a template from another shop, you receive the template files and a PDF guide, then you're completely on your own. With Squarespell, you pick the design and we do the rest. Same template price. Completely different outcome. One leaves you with files to figure out. The other leaves you with a live, professional website in 7 days.

Question 5

How do I get started after I purchase a template?

Accepted Answer

Immediately after your purchase, you'll receive an email with a simple intake form. Fill it in with your business name, the text content for each page, any images you'd like to use, and your brand preferences. If you don't have a logo, just let us know your style preferences and we'll design one. The whole form takes around 20–30 minutes to complete. Once we receive it, we get to work.

Question 6

How long does it take to get my website live?

Accepted Answer

We deliver your completed, live website within 7 working days of receiving your completed intake form. Most clients receive their site in 5–6 days. Once your site is ready, we'll send you a preview link for your review before we officially launch.

Question 7

What do I need to prepare before sending my content?

Accepted Answer

The text content for your main pages (Home, About, Services, Contact as a minimum), any photos or images you want to use (we can guide you on free stock image sources if needed), your brand colors and font preferences if you have them, and your domain name (or we can help you register one). That's it. You don't need design experience, Squarespace knowledge, or anything technical. We handle all of that.

Question 8

Do I need to create a Squarespace account before buying?

Accepted Answer

We recommend waiting until after your purchase to create your Squarespace account. When your template arrives, you'll be able to activate a free trial period so no time or money is wasted. We'll also share a discount code for your paid Squarespace plan when you're ready to go live. Creating an account too early just means you lose trial days.

Question 9

Will I be able to edit my website myself after launch?

Accepted Answer

Absolutely. Squarespace is built for non-technical users — once we hand your site over, you can log in and make text changes, swap images, add new pages, and update content without touching a single line of code. We also provide guidance on how to use your new site so you feel confident managing it yourself.

Question 10

What kind of logo will you design for me?

Accepted Answer

We design a clean, professional logo that matches your brand personality and the visual style of your chosen template. You'll provide your business name, a brief description of your brand, and any style preferences (colors, mood, industry). We'll deliver your logo in multiple formats — PNG, SVG, and a version optimized for your Squarespace site header.

Question 11

What are the premium plugins you install and why do they matter?

Accepted Answer

We build and sell our own premium Squarespell plugins, which enhance what Squarespace can do out of the box. These include advanced announcement bars, popup builders, scroll effects, and enhanced navigation features. Standard Squarespace doesn't include these — they typically cost $100–$200 separately. We install and configure them as part of every Launch Package at no extra cost. They make your site look and perform more professionally than a standard Squarespace build.

Question 12

Can I request specific features or custom sections for my website?

Accepted Answer

The Launch Package covers the full setup of your chosen template with your content. If you need custom-coded sections, additional functionality, or a completely bespoke design outside of the template, we offer custom Squarespace design and development services separately. Get in touch before purchasing if you're unsure whether your requirements fit within the Launch Package scope — we're happy to advise.

Question 13

Which Squarespace plan do I need?

Accepted Answer

We recommend the Business plan (or higher). The Personal plan restricts certain features including code injection, which powers our premium plugins and some of the template's advanced design features. On the Business plan, you get full access to everything included in your Launch Package. We'll advise you on the best plan for your needs during the intake process.

Question 14

Can you connect my existing domain to the new website?

Accepted Answer

Yes. If you already own a domain — whether it's registered with GoDaddy, Namecheap, Google Domains, or any other provider — we'll connect it to your new Squarespace site as part of your launch. We provide step-by-step guidance, or handle the connection for you if you prefer.

Question 15

I already have a Squarespace website. Can I still use the Launch Package?

Accepted Answer

Yes. If you have an existing Squarespace site, we can implement your new template onto your existing account. We'll safely archive your current pages, apply the new template design, and build out all the demo pages with your content. Your existing content adopts the new styles automatically. If you need a complete overhaul of existing content too, let us know — we can discuss that as an add-on.

Question 16

Will my website work properly on mobile?

Accepted Answer

Yes. All Squarespell templates are built on Squarespace 7.1 Fluid Engine, which is fully responsive — meaning your site automatically adjusts to look great on desktop, tablet, and mobile. We test your site across devices before launch as part of every Launch Package.

Question 17

What are the total costs involved in getting my website live?

Accepted Answer

There are three costs to be aware of: template — $199–$229 (one-time, paid to Squarespell), Squarespace subscription — from $16/month (paid directly to Squarespace for hosting), and domain name — typically $10–$20/year (if you don't already have one). That's it. Setup, logo design, plugins, content loading, and launch are all included free with your template purchase. There are no additional charges from us.

Question 18

Can I use one template to build websites for multiple clients?

Accepted Answer

Each template license covers one website only. If you're a designer building client websites, you'll need a separate template purchase for each site. However, our templates are designed to be used as a professional starting point — many designers use them as a foundation for client projects. If you build multiple client sites regularly, get in touch to discuss our agency or multi-license options.

Question 19

What is your refund policy?

Accepted Answer

Due to the digital nature of our templates and the fact that setup work begins immediately after purchase, we're unable to offer refunds once the template has been transferred and work has commenced. If you have any questions before purchasing about which template suits your business, whether your requirements fit the Launch Package, or anything else — please contact us first. We'd much rather help you make the right decision upfront than have any disappointment after.

Question 20

What happens if I'm not happy with the result?

Accepted Answer

Every Launch Package includes revision rounds. If something doesn't look right or doesn't match your expectations, tell us and we'll fix it. We don't consider a project complete until you're happy with what we've delivered. Our reputation is built on the quality of our work — not just the speed of delivery.

Design West

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